Return & Exchange Policy
At Meena Hassan, we want you to be completely happy with your purchase. If you need to exchange an item for any reason, we’ve got you covered with a simple and hassle-free exchange policy.
Exchange Window:
You have 14 days from the date of delivery to request an exchange, provided the item meets the conditions outlined below.
Eligibility for Exchange:
To be eligible for an exchange, the item must meet the following conditions:
- The product is undamaged, in unused condition, and in its original packaging
- The item is not washed, or altered in any way.
- All original tags, labels, and any accessories (such as belts or scarves) must be included with the return.
How to Exchange:
1. Contact Us: Reach out to our customer support team at meenahasanco@gmail.com within 14 days of receiving your order to initiate the exchange. Please include your order number, the item you want to exchange, and the reason for the exchange.
2. Exchange Authorization: We will provide you with exchange instructions and may request additional information to facilitate the process.
3. Receiving Your New Item: Once we receive the returned item and confirm it meets our exchange conditions, we will ship the exchanged item to you. If there is any price difference between the original item and the exchange, we will adjust the total amount accordingly.
Non-Exchangeable Items:
Certain items may not be eligible for exchange, including:
- Items marked as final sale or non-exchangeable at the time of purchase.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact our customer support team immediately. We will either send you a replacement item or issue a full refund, depending on your preference.
Exchange Window:
You have 14 days from the date of delivery to request an exchange, provided the item meets the conditions outlined below.
Eligibility for Exchange:
To be eligible for an exchange, the item must meet the following conditions:
- The product is undamaged, in unused condition, and in its original packaging
- The item is not washed, or altered in any way.
- All original tags, labels, and any accessories (such as belts or scarves) must be included with the return.
How to Exchange:
1. Contact Us: Reach out to our customer support team at meenahasanco@gmail.com within 14 days of receiving your order to initiate the exchange. Please include your order number, the item you want to exchange, and the reason for the exchange.
2. Exchange Authorization: We will provide you with exchange instructions and may request additional information to facilitate the process.
3. Receiving Your New Item: Once we receive the returned item and confirm it meets our exchange conditions, we will ship the exchanged item to you. If there is any price difference between the original item and the exchange, we will adjust the total amount accordingly.
Non-Exchangeable Items:
Certain items may not be eligible for exchange, including:
- Items marked as final sale or non-exchangeable at the time of purchase.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact our customer support team immediately. We will either send you a replacement item or issue a full refund, depending on your preference.
At Meena Hassan, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple return policy to make things right.
Return Window:
You have 7 days from the date of delivery to return your items, provided they meet the conditions outlined below.
Eligibility for Return:
To be eligible for a return, the product must meet the following conditions:
- The item is undamaged and in unused condition.
- The item is in its original packaging, including tags and any accessories or free gifts that were included.
- The item has not been washed, or altered in any way.
How to Return:
1. Contact Us: Reach out to our customer support team at [Email Address] within 7 days of receiving your order to initiate the return. Please include your order number and the reason for the return.
2. Return Authorization: We will provide you with a return authorization and instructions on how to send the product back to us.
3. Return Shipping: The customer is responsible for return shipping costs, unless the item was received damaged or defective. We recommend using a trackable shipping service to ensure your return is safely received.
4. Processing Your Return: Once we receive the returned item and confirm it meets our return conditions, we will process your refund to the original payment method within 5 business days.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will either send you a replacement or issue a full refund, depending on your preference.
Questions or Assistance:
If you have any questions or need assistance with your exchange, please don’t hesitate to contact our customer support team at [Email Address] or [Phone Number]. We’re here to assist you!
Thank you for shopping with Meena Hassan! We’re committed to ensuring you’re delighted with your purchase.
Return Window:
You have 7 days from the date of delivery to return your items, provided they meet the conditions outlined below.
Eligibility for Return:
To be eligible for a return, the product must meet the following conditions:
- The item is undamaged and in unused condition.
- The item is in its original packaging, including tags and any accessories or free gifts that were included.
- The item has not been washed, or altered in any way.
How to Return:
1. Contact Us: Reach out to our customer support team at [Email Address] within 7 days of receiving your order to initiate the return. Please include your order number and the reason for the return.
2. Return Authorization: We will provide you with a return authorization and instructions on how to send the product back to us.
3. Return Shipping: The customer is responsible for return shipping costs, unless the item was received damaged or defective. We recommend using a trackable shipping service to ensure your return is safely received.
4. Processing Your Return: Once we receive the returned item and confirm it meets our return conditions, we will process your refund to the original payment method within 5 business days.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will either send you a replacement or issue a full refund, depending on your preference.
Questions or Assistance:
If you have any questions or need assistance with your exchange, please don’t hesitate to contact our customer support team at [Email Address] or [Phone Number]. We’re here to assist you!
Thank you for shopping with Meena Hassan! We’re committed to ensuring you’re delighted with your purchase.